Usability Testing

Friday 23 June 2023

Summary:

This round of industry engagement was focused on usability testing. The project team conducted five 1:1 sessions this round to capture feedback on the how the system is used, and any other feedback.  

Key Takeaways From 1:1 Sessions: 

• Overall, we received positive user feedback:
  • Simple/easy/quick navigation
  • Flexible and easy to edit information
  • View toggles easy to use and interact with
  • Prepopulated data reduces time
  • All in one view of ‘Movement List’ and ‘Movement Summary’ screen has high appeal and streamlines workflow 
• Designs helped users to visualise new process and share where it can be tailored further to improve their user experience
• On each screen, feedback was provided on the ease of use and data entry. Below are the key areas for improvements:
  • Naming conventions can be improved on buttons, field names and statuses
  • Auto populating some data fields can make data entry easier
  • Filtering to make it easier to find movements
  • Ability to see most frequently used items at the top
  • Ability to automatically calculate the weight from the quantities
  • Ability to support multiple tyre types
  • Additional data options
  • Clarifying mandatory/optional fields
• Other mentions:
  • In-situ use
  • Scheduled movements
  • Carrying information across forms
  • Allocating truck drivers
  • Error messaging
  • Accountability on form completion
  • Generators entering incorrect information 
  • Limited knowledge of operators
  • Waste quantities
  • Compliance reporting
  • Operator trading/legal names
  • Waste/weight discrepancy